Making a claim for your insurance can be distressing at a time when you have a lot on your mind. So we’ve tried to make this process as easy as possible.
Below are check-lists providing the processes and documents required for each claim type. Just select the type of claim you need to make below to find which documents are required.
Sumit a claim through eServices desktop or mobile app by uploading the documents listed below.
Required |
Documents |
Notes |
Yes |
Detailed medical report |
Signed by treating physician |
Yes |
Clinic / hospital bill |
- |
Yes |
Lab test relevant X-Rays / Echography / MRIs and reports |
Only related to this incident |
If applicable |
Emergency ambulance bill |
Original |
If applicable |
Police report |
Required if claim relates to an accident |
If applicable |
Copy of your passport showing the dates of exit and entry |
Required if the incident occurred outside your country of residence |
Forms to fill:
Required |
Documents |
Notes |
Yes |
To be provided: After the medical report at the end of the disability period or; If disability period is not to exceed 6 weeks Dates used in the form should reflect the actual period in question as it will not be possible under any circumstances to extend the disability period beyond this date |
|
Yes |
Detailed medical report |
Signed by you and treating physician and only if disability is to surpass 6 weeks |
Yes |
Submitted at the end of the disability period |
|
Yes |
Copy of all relevant X-Rays and lab test reports |
Should reflect you name and date they were taken |
Yes |
Copy of attending Physician Statement (APS) or medical report |
Detailing the nature and date of the accident and completed and signed by treating physician |
If applicable |
Copy of school report |
If entitled to Student Tuition Benefit |
If applicable |
Copy of police report |
Required if claim relates to an accident |
If applicable |
Copy of your passport showing the dates of exit and entry |
Required if the incident occurred outside your country of residence |
Form to fill: Medical Reimbursement Claim Form (English) / (Arabic)
Required |
Documents |
Notes |
Yes |
In-Patient Medical Reimbursement Claim Form (English) / (Arabic) |
Fully completed and signed by you, your employer (if applicable) and your physician/surgeon |
Yes |
Detailed medical report |
Signed by you and treating physician |
Yes |
Copy of attending Physician Statement (APS) or medical report |
Detailing the nature and date of the accident and Surgery and completed and signed by treating physician |
Yes |
Certified hospital bill or discharge summary |
To determine the number of days spent in the hospital |
If applicable |
Copy of police report |
Required if claim relates to an accident |
If applicable |
Copy of specific medical reports |
Documents should show your name and the date they were taken If this applies in your case, we will let you know |
Forms to fill:
Claimant Statement (Form 321) and
Physician Statement (Form 322)
Required |
Documents |
Notes |
Yes |
Claim Forms (Claimant & relevant Physician Statements) |
Fully completed and signed by you and your treating physician |
Yes |
Copy of all relevant X-Rays and lab test reports |
Should reflect you name and date they were taken |
Yes |
Copy of attending Physician Statement (APS) or medical report |
Detailing the nature and date of the accident and completed and signed by treating physician |
Yes |
Regular medical reports |
Providing status on the disability – if you are eligible for waved premium benefit |
If applicable |
Attending a medical examination or provide more details through a doctor or medical committee |
If this applies in your case, we will let you know |
If applicable |
Copy of police report |
Required if claim relates to an accident |
Form to fill: Recovery Benefit Plan Claim Form
Required |
Documents |
Notes |
Yes |
Fully completed and signed by you, your employer (if applicable) and your physician/surgeon |
|
Yes |
Copy of attending Physician Statement (APS) or medical report |
Detailing the nature and date of the onset of the ailment as well as the history of risk factors and completed and signed by treating physician |
Yes |
Copy of medical report |
Detailing ailment or accident with dates it started / happened |
Yes |
Copy of all relevant X-Rays / Pathology reports / MRIs or CT Scans |
Should reflect you name and date they were taken |
If applicable |
Copy of other documents |
If this applies in your case, we will let you know |
Form to fill: Claimant’s Statement Form (CL-20)
Required |
Documents |
Notes |
Yes |
Fully completed and signed by you, your employer (if applicable) and your physician/surgeon |
|
Yes |
Copy of all relevant X-Rays / lab test and reports |
Should reflect you name and date they were taken |
Yes |
Original bills and receipts |
Related to this claim |
Yes |
Copy of medical report |
Detailing the nature and date of onset ailment / accident and degree of disability |
If applicable |
Copy of your passport showing the dates of exit and entry |
Required if the incident occurred outside your country of residence |
Forms to fill:
*In the case of minor beneficiaries, the guardian must sign the claimant’s statement on their behalf. Each form must be notarized by a Notary Public or signed in front of the MetLife Claims Manager.
Required |
Documents |
Notes |
Yes |
Claim Forms (Claimant and Physician Statements) |
Fully completed and signed by beneficiary(ies) and the physician/surgeon |
Yes |
Notification of loss of life of the policyholder |
Includes: Full name of the insured (including father’s name) Policy number Date of passing Cause Any information relevant to the claim (hospital name, doctors involved, etc…) |
Yes |
Copy of medical report |
Detailing the reason and date of loss of life |
Yes |
Passport copy of the policy holder |
|
Yes |
Passport or ID copies of the beneficiary (ies) |
|
Yes |
Original Death Certificate |
|
Yes |
Original Policy Documents |
T&Cs state that the policy contract terminates and must be returned after the policy holder’s loss of life |
Yes |
Exact addresses and contact details of all beneficiaries |
|
If applicable |
Original Guardianship / Tutorship Certificate |
Certificate is issued by court and specifies the powers given to the guardian or tutor whenever there are minors among the beneficiaries. The claim can only be paid to the guardian or tutor entitled by law or order of court to “cash proceeds and give valid discharge” |
If applicable |
Original Succession Certificate |
Required in cases where the names of the beneficiaries are not specified or when beneficiaries are mentioned as “legal heirs” |
If applicable |
Copy of the Police Report |
If loss of life was a result of accident, murder or whenever a report is made specifically in connection with a certain loss of life |
If applicable |
Post Mortem / Autopsy or Coroner’s Report |
|
If applicable |
Newspaper clipping(s) |
|
Forms to fill:
*In the case of minor beneficiaries, the guardian must sign the claimant’s statement on their behalf. Each form must be notarized by a Notary Public or signed in front of the MetLife Claims Manager.
Required |
Documents |
Notes |
Yes |
Claim Forms (Claimant and Physician Statements) |
Fully completed and signed by beneficiary(ies) and the physician/surgeon |
Yes |
Notification of loss of life of the policyholder |
Includes: Full name of the insured (including father’s name) Policy number Date of passing Cause Any information relevant to the claim (hospital name, doctors involved, etc…) |
Yes |
Copy of medical report |
Detailing the reason and date of loss of life |
Yes |
Passport copy of the policy holder |
|
Yes |
Passport or ID copies of the beneficiary (ies) |
|
Yes |
Original Death Certificate |
|
Yes |
Original Policy Documents |
T&Cs state that the policy contract terminates and must be returned after the policy holder’s loss of life |
Yes |
Exact addresses and contact details of all beneficiaries |
|
Yes |
Letter from the employer |
Stating the date of last day the deceased reported to their office on a full time basis as well as the date when the deceased’s contract was ended by the company |
Yes |
Salary Slip |
Showing the last monthly basic salary drawn |
If applicable |
Original Guardianship / Tutorship Certificate |
Certificate is issued by court and specifies the powers given to the guardian or tutor whenever there are minors among the beneficiaries. The claim can only be paid to the guardian or tutor entitled by law or order of court to “cash proceeds and give valid discharge” |
If applicable |
Original Succession Certificate |
Required in cases where the names of the beneficiaries are not specified or when beneficiaries are mentioned as “legal heirs” |
If applicable |
Copy of the Police Report |
If loss of life was a result of accident r murder or whenever a report is made specifically in connection with a certain loss of life |
If applicable |
Post Mortem / Autopsy or Coroner’s Report |
|
If applicable |
Newspaper clipping(s) |
|
If applicable |
Further supporting documents |
If this applies, the beneficiary (ies) will be contacted |
Form to fill: Medical Reimbursement Claim Form (English) / (Arabic)
Required |
Documents |
Notes |
Yes |
Claim Form |
Fully completed and signed by you |
Yes |
Copy of medical report |
Detailing the nature and date of onset ailment / accident |
Yes |
Original bills and receipts |
Related to this claim |
Yes |
Copy of all relevant X-Rays / MRI / CT lab test and reports |
Should reflect you name and date they were taken |
If applicable |
Copy of your passport showing the dates of exit and entry |
Required if the incident occurred outside your country of residence |
If applicable |
Copy of police report |
Required if claim relates to an accident |
Forms to fill:
Required |
Documents |
Notes |
Yes |
Claim Forms (Claimant and Physician Statements) |
Fully completed and signed by beneficiary(ies) and the physician/surgeon |
Yes |
Copy of medical report |
Detailing the nature and date of loss of life |
Yes |
Original Death Certificate |
|
Yes |
Passport copy of the policy holder |
|
Yes |
Passport or ID copies of the beneficiary (ies) |
|
Yes |
Original bills and receipts |
Related to this claim |
Forms to fill: Travel Delay Claim Form
Required |
Documents |
Notes |
Yes |
Claim Form |
Fully completed and signed by you |
Yes |
Confirmation from Airline showing that the scheduled flight was delayed for 6 hours or canceled |
Ticket must be fully paid, confirmed and booked to travel |
Yes |
Itemized list, original bills and receipts for the emergency purchases of meals, refreshments, hotel expenses and airport transfer expenses |
For each delay |
Yes |
Copy of your airline ticket |
|
Yes |
Passport copy |
Showing dates of entry and exit |
If applicable |
Copy of Credit Card |
If it has Travel Insurance Benefit and was used for this trip |
Forms to fill: Baggage Delay / Loss Claim Form
Required |
Documents |
Notes |
Yes |
Claim Form |
Fully completed and signed by you |
Yes |
Property irregularity report |
Provided by Airline / Airport authorities |
Yes |
Original bills and receipts for the emergency purchases and necessary replacement clothing and toiletries |
|
Yes |
Copies of your tag numbers |
|
Yes |
Copy of your airline ticket |
|
Yes |
Passport copy |
Showing dates of entry and exit |
If applicable |
Copy of Credit Card |
If it has Travel Insurance Benefit and was used for this trip |
Required |
Documents |
Notes |
Yes |
Claim Form |
Fully completed and signed by you |
Yes |
Property irregularity report |
Provided by Airline / Airport authorities |
Yes |
Original bills and receipts for the emergency purchases and necessary replacement clothing and toiletries |
|
Yes |
Copies of your tag numbers |
|
Yes |
Copy of your airline ticket |
|
Yes |
Passport copy |
Showing dates of entry and exit |
Yes |
Letter from Airline |
Confirming that baggage was lost and that you were reimbursed (including the amount reimbursed) by them for the loss of your baggage |
Yes |
Copy of the claim made to the carrier / authorized agent |
Showing a list of items lost and their prices |
If applicable |
Copy of Credit Card |
If it has Travel Insurance Benefit and was used for this trip |
Forms to fill: Medical Reimbursement Claim Form (English) / (Arabic)
Required |
Documents |
Notes |
Yes |
Claim Form |
Fully completed and signed by you and your treating physician |
Yes |
Copy of medical report |
Detailing the nature and date of the onset ailment / accident |
Yes |
Original pharmacy bills and receipts |
Bills and Receipts of usual /customary and reasonable medical expenses incurred along with a Doctor’s prescription |
If applicable |
Copy of your passport showing the dates of exit and entry |
Required if the incident occurred outside your country of residence |
Forms to fill: Medical Reimbursement Claim Form (English) / (Arabic)
Required |
Documents |
Notes |
Yes |
Claim Form |
Fully completed and signed by you and your treating physician |
Yes |
Copy of medical report |
Detailing the nature and date of the onset ailment / accident |
Yes |
Original pharmacy bills and receipts |
Bills and Receipts of usual /customary and reasonable medical expenses incurred along with a Doctor’s prescription |
Yes |
X-Ray films |
Taken immediately after the accident or before commencement of any treatment |
If applicable |
Copy of your passport showing the dates of exit and entry |
Required if the incident occurred outside your country of residence |
Forms to fill: Medical Reimbursement Claim Form (English) / (Arabic)
Required |
Documents |
Notes |
Yes |
Claim Form |
Part A fully completed and signed by you |
Yes |
Details of damaged |
Including any supporting documents |
Yes |
Police Report |
Related to the claim |
For Group Claims:
(Medical cards & any insurance held through the employer)
Login to eServices desktop or mobile app to submit your claim.
For Individual Claims:
Original documents to be sent to:
Claims Department
PO Box 371916,
Dubai, UAE
While filling your claim form, you may choose how you would like to receive the reimbursed amount:
Fast, convenient and secure, our Electronic Fund Transfer service allows you to receive the reimbursed amount directly to your bank accounts.
In order to benefit from this option, please update the following details on eServices desktop or mobile app:
Transfer to |
Required Code |
Bahrain |
IBAN |
India |
SWIFT & IFSC number |
Kuwait |
IBAN |
Lebanon |
IBAN |
Oman |
SWIFT |
Pakistan |
SWIFT |
Qatar |
IBAN |
Saudi Arabia |
IBAN |
U.A.E. |
IBAN |
To benefit from this option, please provide your:
You may request the cheque to be delivered directly to you or picked up from one of our offices.
Note: If any of the documents is in another language – if you had an accident overseas, for example – it should be translated by an official public translator before you send them to us.
Note: If any of the documents is in another language – if you had an accident overseas, for example – it should be translated by an official public translator before you send them to us.
To help us process your insurance claim as quickly as possible, we ask you to follow the above steps carefully. Otherwise your claim could be delayed or potentially rejected.
In certain cases, MetLife may also need you to attend a medical examination before we can complete your claim. If this applies in your case, we will let you know.
After an insurance claim is paid, it is very important that within 15 days you or your beneficiaries return the claim receipt to MetLife, as we are legally required to store this document in our records.
If you have any questions or would like more information, please contact us!
800 MetLife
(800 638 5433)
Sundays to Thursdays
8:30am to 7:00pm
Employee Benefits | Group Life Disability | Group medical insurance | SME pre-packaged solutions | Other pre-packaged solutions |
---|---|---|---|---|